Safety Guidance
Last updated June 2026
Your safety matters. Please keep the following in mind as you connect with new people.
Protect your personal information
- Take your time before sharing your surname, address, workplace or financial details.
- HeartMatching never reveals these details automatically.
- Be cautious of anyone who asks for money or pressures you to move off the platform quickly.
What the card-confirmed badge means
A card-confirmed badge indicates a payment card was accepted by our payment processor. It is not identity verification, a verified-person claim or a background check. Continue to use your own judgement.
Meeting in person
- Meet in a public place and tell someone you trust where you'll be.
- Arrange your own transport and stay in control of how the meeting unfolds.
- Trust your instincts. If something feels wrong, leave.
Tools available to you
You can block, report or end a connection at any time. We show a brief safety reminder before your first message in a new conversation.